We want to make sure you are 110% happy with your purchase, so we also cover size exchanges and change of mind returns - we know it can be tricky to buy online!
- Please email us at firstname.lastname@example.org to advise us of the return. Please state your order number, name, and items that will be returned + reason of the return.
- We will send you a prepaid return label (NZ addresses only).
- To ensure a speedy replacement and stock availability, you must place a new order for the replacement items.
- We will then refund the returned items back to your original payment method within 14 days of receipt.
Returns shipped without prior notice and an official return label may not be accepted.
Please ensure the returned item meets the below requirements:
Size exchange, change of mind or goods faulty/damaged upon receipt:
- Item must be returned within 14 days of the delivery date
- All hangtags & stickers must be attached to the garment in their original state.
- All merchandise must be clean, unwashed and unworn.
- Please fold garments neatly inside the return package to avoid unnecessary crumpling.
- Your original Order Number and your Name must accompany the return.
- All garments are subject to inspection
- The returned item will be refunded back to your original payment method.
12 Month Warranty / Customer Satisfaction Guarantee:
We know every now and then things can go wrong after a bit of wear! If you have encountered a fault within 12 months of your purchase, please contact us in writing at email@example.com with details and photographs of the problem so we may rectify the issue.
We guarantee our quality and will replace goods within a reasonable timeframe with issues that are due to a fault of the garment or manufacturing process (IE broken zipper, seam splitting). Faults incurred outside the 12 month warranty window will be at the sole discretion of Therm Limited. Damage due to misuse of the garment cannot be covered.