Only when your order has been dispatched, has your order been accepted by Therm Limited. Your order may not be accepted if the item is unavailable, if your payment is not authorised, if we have reason to believe the transaction is fraudulent or suspicious or a product is priced or described wrongly.
Goods are subject to availability. In the event that we are unable to supply the goods we will inform you of this and your options as soon as possible. You will be refunded if goods are unavailable.
We cannot guarantee that the colour shades or garment details or prints depicted in our photos are exact or accurate due to the unique nature of our clothing, the limits of digital photographic technology and individual monitor settings. However we do offer a no-risk guarantee should you not be happy.
Payments are made in New Zealand Dollars. Exchange rates shown are intended for guidance only and conversions are made at our credit card processing bank’s prevailing rate at the time the payment is taken from your card.
We include GST of 15% on all orders. For international orders, import taxes and duties may occur when your item arrives in your country. These charges are the responsibility of the buyer (you!).
Whilst we endeavour to provide accurate prices and descriptions, errors may occur. If we discover an error in the price or description of the goods you have ordered we will notify you and give you the option of reconfirming or cancelling your order.
Every effort is made to deliver your goods within the estimated time scales. From time to time delays may occur. We will not be held liable for any failed or late deliveries.
Unless you inform us otherwise, if you place an order or contact us, your email address will be added to our mailing list for our own marketing purposes. We do not share your details with third parties and you are free to unsubscribe at any time.
Returns/Refunds/Exchanges: Please refer to our Returns and Exchanges Policy Here.
Thanks for reading all the way to the bottom!