Update May 19th 2020:
We are still experiencing delays in shipping while we clear the backlog of Level 3. We expect to ship orders within 3 working days. Note that our courier partners are also experiencing delays across the network.
We ship all items in sustainable and eco-friendly packaging! Find out more here
Within New Zealand:
Standard Flat rate $5.00. Free delivery on orders over $75.
All New Zealand addressed orders are shipped with tracking from our location in Tauranga.
To qualify for Free Next Day Delivery, orders must be received before 1pm Monday to Thursday, be addressed to a non-rural New Zealand address, and meet our Free Shipping minimum spend of $75.
Orders received before 10am weekdays are despatched same day. Orders received after 10am will be despatched the next working day.
Once picked up, delivery target is next working day for towns and centres, and within 1-2 working days for rural addresses. We do not deliver on weekends.
Whilst we strive to meet our delivery targets, including our Free Next Day Delivery offer, occasionally we have situations beyond our control that may cause delays. For this reason we cannot 100% guarantee our delivery standards.
*Please allow an extra day for delivery on during sale periods due to the higher volume of shipping.
Flat rate: NZD $10. Free delivery on orders over $100.
Delivery: 3-6 days. Includes tracking. Therm Limited is not responsible for any duties incurred on import.
Express shipping available for $20 - 2 working days
Flat rate: NZD $25. Free delivery on orders over $200.
Delivery: 3-5 working days. Includes tracking. Therm Limited is not responsible for any duties incurred on import.